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White and Color channels only printing/recognizing 4 out of 8 channels


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Very weird issue occuring for sure.

 

Installed a new head and saw that the white ink channels were missing. So we tried installing new ribbons thinking that's what was causing the issue and that didn't work either. So we then looked at the carriage board thinking that that may have had an issue with it and that worked!!!!... until we realize half of our channels were also missing. So we are at a loss at this point and don't know what else to do. 

 

Any suggestions?

 

May be an image of indoor

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